Ms Somoe Wamala, has ideal expertise and experience of more than 20 years for cellular network Companies in Customer Care and Executive Services.
Currently Head of Customer Care Experience for Raha Company Limited responsible for driving the vision for consistency in customer support standards and accountable for shaping and delivering the service to drive corporate performance.
Former Vodacom Tanzania Limited employee , served as High Value Coordinator and Service Manager responsible for advising management on Customer Care issues and Executive Services functions:
- Achieved in Managing and maintaining the existing business over and above 50% by increasing loyalty and revenue to the business by making sure contracts are in place and are renewed on time.
- Achieved reduction of churn within the allocated accounts by at least 30% of previous year.
- Achieved in reduction of customer’s escalation.
- Achieved in reduction of bad debts (Debtors 30 days) by constantly engaging customers and reduce credit notes.
Key goal now with my extensive customer care is to focus on ensuring customer satisfaction for products against service delivered to facilitate implementation of organizational customer care strategic plan.
Married for 14 years with 3 kids two boys and a girl and holder of a Bachelor Degree in Human Resources Management.